Refund & Cancellation Policy
HD Visas refund and cancellation terms for visa assistance services.
11. General Policy
HD Visas provides visa assistance, documentation support, and appointment facilitation services. Our fees are charged for professional assistance and administrative services and not for the outcome of any visa application.
12. Non-Refundable Fees
The following amounts are non-refundable:
- Embassy Fees
- Consulate Fees
- Government Charges
- Visa Centre Charges
- Courier Charges
- Biometric Fees
- Third-Party Service Charges
13. Service Fees
HD Visas service fees become non-refundable once:
- Documentation review has commenced
- Appointment booking efforts have started
- Application preparation has begun
- Application support services have been rendered
14. No Refund Events
Refunds shall not be provided in the following circumstances:
- Visa refusal
- Visa delay
- Administrative processing
- Appointment unavailability
- Embassy closure
- Change of travel plans
- Incorrect information supplied by the applicant
- Incomplete documentation
- Failure to respond to requests for information
15. Cancellation Requests
Cancellation requests must be submitted in writing to the official support email address.
16. Approved Refunds
Where HD Visas determines that a refund is applicable, refunds shall be processed through the original payment method within 15–30 business days, subject to banking timelines.
17. Chargebacks
Customers agree not to initiate unjustified payment disputes or chargebacks after services have commenced.
HD Visas reserves the right to recover all associated losses, legal fees, administrative costs, and collection expenses arising from fraudulent chargebacks.
18. Final Decision
All refund determinations shall be made by HD Visas in accordance with this Policy and applicable law.